Last updated: March 27, 2026
1. About Us
This website (ops.irynamiroshnychenko.com) is operated by ARBORLEGIS LTD, a company registered in England and Wales.
Registered address: 802 Sovereign Tower, 1 Emily Street, London, United Kingdom, E16 1XH
Contact email: ops@irynamiroshnychenko.com
Trading as: Ops in a Box / Iryna Miroshnychenko
By accessing this website, submitting a contact form, booking a call, or purchasing any services, you agree to be bound by these Terms of Service. If you do not agree to any part of these Terms, you must not use the website or purchase services.
These Terms constitute a legally binding agreement between you («Client,» «you») and ARBORLEGIS LTD («Company,» «we,» «us,» «our»).
2. Definitions
«Services» means the remote operational support services provided by the Company as described in Section 3.
«Package» means the specific tier of services selected and purchased by the Client (Ops Essentials, Ops + Recruiting, or Full Operations Partner).
«Trial Month» means the initial one-time paid engagement at a reduced rate, as described in Section 4.
«Subscription» means the recurring monthly engagement following the Trial Month.
«Work Product» means any deliverables, documents, SOPs, dashboards, reports, or other materials created specifically for the Client during the engagement.
«Engagement» means the entire period of the business relationship between the Client and the Company, including the Trial Month and any subsequent Subscription periods.
«Confidential Information» means any non-public information disclosed by either party, including but not limited to business plans, financial data, customer lists, processes, tools, pricing, trade secrets, and any information marked as confidential or that a reasonable person would understand to be confidential.
«Business Day» means Monday through Friday, excluding public holidays in the United Kingdom and Lithuania.
3. Services
ARBORLEGIS LTD, trading as «Ops in a Box,» provides remote operational support services to businesses. The nature of these services is operational execution and coordination — not strategic consulting, professional advisory, or regulated professional services.
Services include but are not limited to:
Process documentation and SOP creation. Task tracking and project coordination. Vendor coordination and follow-up. Administrative support. Tool setup, configuration, and integrations. Hiring and recruitment coordination (job descriptions, posting, sourcing, screening, interview coordination, onboarding). CRM management and data maintenance. Client onboarding and follow-up tracking. Reporting and dashboard creation. Budget tracking and expense reporting. Investor update preparation (data compilation and formatting, not financial advice). Compliance support (process documentation and tracking, not legal advice). General founder and team operational support.
Services are delivered remotely under one of three Packages:
Ops Essentials — process and administrative operations support, approximately 40 hours per month.
Ops + Recruiting — operations support with hiring and recruitment coordination, approximately 55 hours per month.
Full Operations Partner — comprehensive external operations function including CRM, client operations, reporting, compliance support, and founder support, approximately 70 hours per month.
The detailed scope of each Package is described on the pricing section of the website at the time of purchase. Hour allocations are approximate and represent the expected average workload, not a guaranteed minimum or maximum.
Important clarifications on scope:
«Investor reporting» and «investor update preparation» means compiling, formatting, and structuring data and information provided by the Client into reports. It does not include financial modelling, valuation analysis, fundraising strategy, or investment advice.
«Compliance support» means documenting processes, maintaining compliance trackers, and coordinating compliance-related tasks as directed by the Client. It does not include legal interpretation, regulatory advice, or compliance auditing.
«Dashboard creation» means setting up and maintaining dashboards in tools provided or selected by the Client (e.g., Notion, Google Sheets, Airtable). It does not include custom software development, data engineering, or BI tool implementation.
The Company reserves the right to update Package descriptions and pricing at any time. Any changes apply to new purchases and renewals only. Active billing cycles are not affected by price changes.
4. Trial Month
Each new Client may purchase a one-time Trial Month at a reduced rate. Trial pricing is displayed on the website and is subject to change without notice for future clients.
The Trial Month is a paid engagement. It is not a free trial, a sample, or a demo. The Client receives the full scope of the selected Package during the Trial Month.
The Trial Month is available once per Client, per business entity, and per affiliated entity. It cannot be repeated, extended, transferred, or applied retroactively. The Company reserves the right to determine, at its sole discretion, whether a Client qualifies for a Trial Month.
At the end of the Trial Month, the Client may choose to continue with a monthly Subscription or end the Engagement. There is no obligation for either party to continue after the Trial Month.
5. Engagement Process
The standard engagement follows this process:
Step 1: Introductory call to discuss the Client’s operational needs and determine fit.
Step 2: If both parties agree to proceed, a mutual Non-Disclosure Agreement (NDA) is signed before any Confidential Information is exchanged or any systems are accessed.
Step 3: The Client selects a Package and completes payment via Stripe.
Step 4: The Client provides access to relevant tools, systems, and documentation as required for service delivery.
Step 5: Work begins. Weekly reports are provided throughout the Engagement.
The Company reserves the right to decline or terminate an engagement at any time and at its sole discretion, including but not limited to situations where the Company determines that the Client’s needs fall outside the scope of services offered, the working relationship is not productive, or continued engagement would pose a reputational, legal, or operational risk to the Company.
6. Payment
All payments are processed via Stripe, Inc. Prices are listed in EUR (€).
Trial Month: one-time payment, due in full before work begins. Work does not commence until payment is confirmed.
Monthly Subscription: recurring payment, billed automatically at the start of each billing cycle via Stripe. The billing date is determined by the date of the first Subscription payment.
General payment terms:
The Company does not provide services on credit, deferred payment, instalment, or post-payment terms under any circumstances.
If a recurring Subscription payment fails, Stripe will attempt to collect payment according to its standard retry schedule. If payment is not successfully collected within 7 calendar days of the original billing date, the Subscription is considered automatically cancelled, and all services will be paused immediately. The Company is not obligated to resume services or reinstate the Subscription after a payment failure.
All prices are exclusive of VAT, sales tax, withholding tax, or any other applicable taxes. Where required by law, VAT or other taxes will be added to the invoice. The Client is responsible for any local taxes, withholding obligations, or duties applicable in the Client’s jurisdiction. The Company must receive the full invoiced amount; any withholding or deductions are the Client’s responsibility.
Invoices are generated automatically by Stripe and delivered to the Client’s billing email address. Invoices are also available in the Client’s Stripe billing portal.
The Company does not accept payment by bank transfer, cheque, cryptocurrency, or any method other than Stripe, unless explicitly agreed in writing.
7. Scope of Work and Change Management
Work is strictly limited to the scope defined by the purchased Package as described on the website at the time of purchase.
Out-of-scope work: Any request that falls outside the agreed Package scope requires prior written approval from both parties (email is sufficient). Out-of-scope work may result in:
The Company is not obligated to accept out-of-scope requests. If the Company determines that a request falls outside its area of expertise or service offering, it will inform the Client and may decline the request.
Hours: Unused hours within a billing cycle do not carry over to the next billing cycle, cannot be banked, credited, or refunded. Hour allocations are approximate guidelines, not contractual minimums.
Reporting: The Company provides weekly reports to the Client summarising work completed, approximate hours used, and planned activities for the following week. These reports serve as the record of work delivered and are the basis for any scope or workload discussions.
Client responsibilities: The Client is responsible for providing timely access to tools, systems, information, and decision-makers necessary for service delivery. Delays caused by the Client’s failure to provide access, information, or approvals do not extend the billing cycle, reduce fees, or create grounds for refund.
8. What Is Not Included
The following services and activities are expressly excluded from all Packages and will not be provided under any circumstances, regardless of how they are described or requested:
The Company provides operational execution and coordination. Any information or suggestions provided during the Engagement are based on operational experience and should not be construed as professional legal, financial, tax, or regulatory advice. The Client should consult qualified professionals for such matters.
9. Confidentiality
Both parties agree to maintain the confidentiality of all Confidential Information received from the other party.
A mutual Non-Disclosure Agreement (NDA) is signed before work begins and before any Confidential Information is exchanged or any Client systems are accessed.
Neither party shall disclose, publish, share, sell, licence, or otherwise make available the other party’s Confidential Information to any third party, except:
Confidentiality obligations survive the termination of the Engagement for a period of 24 (twenty-four) months.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is lawfully received from a third party without restriction.
10. Data Protection
10.1. General
ARBORLEGIS LTD processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).
For details on how we collect and process personal data from website visitors and contacts, see our Privacy Policy.
10.2. Data Processing on Behalf of the Client
During the Engagement, the Company may process personal data on behalf of the Client — for example, when working with the Client’s CRM, customer databases, employee records, candidate information, or communication platforms.
In such cases:
10.3. Data Processing Terms
Where the Company acts as a data processor on behalf of the Client, the following terms apply (in accordance with Article 28 of UK GDPR):
Instructions: The Company processes personal data only on the documented instructions of the Client, unless required to do so by applicable law. If the Company believes an instruction infringes data protection law, it will inform the Client promptly.
Confidentiality: All personnel of the Company who process Client personal data are bound by confidentiality obligations.
Security: The Company implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration, including: use of encrypted connections, secure password-protected accounts, two-factor authentication where available, and regular review of access permissions.
Sub-processors: The Company may engage sub-processors (subcontractors) to assist in service delivery. The Company will inform the Client of any new sub-processor before the sub-processor begins processing Client personal data. If the Client objects on reasonable grounds, the parties will discuss alternatives. If no alternative is feasible, either party may terminate the affected services. Sub-processors are bound by data processing obligations equivalent to those in these Terms.
Data subject rights: The Company will assist the Client, to a reasonable extent, in responding to requests from data subjects exercising their rights under UK GDPR (access, rectification, erasure, portability, restriction, objection).
Data breach notification: In the event of a personal data breach affecting Client data, the Company will notify the Client without undue delay and no later than 48 hours after becoming aware of the breach. The notification will include: the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to mitigate the breach.
Data return and deletion: Upon termination of the Engagement, the Company will, at the Client’s choice, return all Client personal data in a commonly used format or securely delete it within 30 calendar days, unless retention is required by applicable law. The Company will provide written confirmation of deletion upon request.
Audit: The Client may request, no more than once per 12-month period and with at least 30 days’ written notice, reasonable evidence that the Company complies with its data processing obligations. This may take the form of a written questionnaire, documentation review, or third-party audit report. On-site audits are not available given the remote nature of the services. The Client bears the cost of any audit.
10.4. International Data Transfers
Where personal data is transferred outside the UK or EEA in connection with the services (for example, through the use of third-party tools with servers outside the UK/EEA), such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements, as applicable.
11. Cancellation and Termination
11.1. Trial Month
The Trial Month is non-refundable and non-cancellable. The Engagement ends automatically at the conclusion of the Trial period unless the Client elects to continue with a monthly Subscription.
11.2. Monthly Subscription — Cancellation by Either Party
Either party may cancel the Subscription with at least 14 calendar days’ written notice (email to the other party’s registered contact address is sufficient) before the next billing date.
Upon cancellation, services continue until the end of the current paid billing cycle. No partial refunds are provided for the remaining period.
11.3. Immediate Termination by the Company
The Company may terminate the Engagement immediately, without prior notice and without refund, if the Client:
11.4. Immediate Termination by the Client
The Client may terminate the Engagement immediately, with written notice, if the Company:
11.5. Effects of Termination
Upon termination for any reason:
12. Refunds
All payments — including Trial Month payments and Subscription payments — are non-refundable.
The Company does not provide refunds for partial months, unused hours, early termination by the Client, Client dissatisfaction with business outcomes, or any other reason.
The Client purchases operational support capacity (time, effort, and expertise), not guaranteed business results, specific deliverables by specific dates, or any particular return on investment.
The only exception is if the Company fails to deliver any services whatsoever during an entire paid billing cycle due to the Company’s own fault (not due to Client delay, lack of access, or force majeure). In such a case, the Client is entitled to a pro-rata refund for the undelivered period.
13. Intellectual Property
13.1. Company’s Pre-Existing IP
All templates, frameworks, methodologies, checklists, SOP structures, process maps, and tools created by the Company prior to or independently of any Client engagement («Company IP») remain the sole and exclusive intellectual property of the Company.
The Client receives a non-exclusive, non-transferable, non-sublicensable, revocable licence to use Company IP solely for the Client’s internal business purposes during and after the Engagement. The Client may not resell, redistribute, publish, or share Company IP with third parties.
13.2. Client’s Pre-Existing IP
All pre-existing intellectual property of the Client remains the sole property of the Client. The Company does not claim any rights to Client IP.
13.3. Work Product
Work Product created specifically for the Client during the Engagement (e.g., Client-specific SOPs, dashboards, reports, documentation, process flows) is assigned to the Client upon payment in full for the billing cycle in which the Work Product was created.
Until payment in full is received, the Company retains all rights to the Work Product.
The Company retains the right to use anonymised, de-identified learnings, techniques, and general knowledge gained during the Engagement for its other business activities, including other client engagements, training, marketing, and portfolio purposes. This does not include the right to use, disclose, or share any Client Confidential Information.
13.4. Portfolio and References
The Company may reference the Client’s company name, industry, and a general description of services provided (e.g., «operational support for a seed-stage fintech startup») in its portfolio, case studies, and marketing materials, unless the Client expressly prohibits this in writing. No Confidential Information will be disclosed in such references.
14. Limitation of Liability
To the maximum extent permitted by applicable law:
Liability cap: The Company’s total aggregate liability for any and all claims arising from or related to the Services, whether in contract, tort (including negligence), strict liability, or otherwise, is limited to the lesser of: (a) the total fees paid by the Client in the three (3) billing cycles immediately preceding the event giving rise to the claim, or (b) five thousand euros (€5,000).
Exclusion of indirect damages: The Company is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to: lost profits, lost revenue, lost business opportunities, lost data, loss of goodwill, business interruption, cost of procurement of substitute services, or any damages arising from the Client’s reliance on the services, even if the Company has been advised of the possibility of such damages.
No guarantee of results: The Company provides operational support services on a best-efforts basis. The Company makes no warranties, representations, or guarantees, express or implied, regarding specific business outcomes, financial results, revenue increases, cost savings, hiring success, process improvements, or any particular return on investment.
Client’s responsibility: The Client is solely responsible for all business decisions made during and after the Engagement, including decisions informed by or based on the Company’s work, suggestions, reports, or deliverables.
Exclusions from limitation: Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law.
15. Subcontractors
The Company may engage subcontractors, freelancers, or other third-party personnel («Subcontractors») to assist in the delivery of services.
The Company is responsible for the quality and timeliness of work performed by its Subcontractors. All Subcontractors engaged by the Company are bound by confidentiality obligations and data protection terms equivalent to those in these Terms and the NDA.
The Company remains the Client’s sole point of contact. The Client does not manage, direct, or communicate with Subcontractors unless explicitly agreed otherwise in writing.
The Company is not required to disclose the identity of its Subcontractors, except where required for data protection purposes (sub-processor disclosure under Section 10.3).
16. Indemnification
16.1. Client Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, and Subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and costs of defence) arising from or related to:
16.2. Company Indemnification
The Company agrees to indemnify and hold harmless the Client from and against claims arising from the Company’s gross negligence, wilful misconduct, or material breach of confidentiality obligations under the NDA or these Terms.
17. Third-Party Services and Tools
The services may involve the use of third-party tools, platforms, and software provided, selected, or licenced by the Client (e.g., Notion, Slack, Asana, Linear, ClickUp, Google Workspace, HubSpot, Monday.com, or other CRM, project management, and communication tools).
The Company is not responsible for the availability, uptime, performance, security, data handling practices, pricing, terms, or any changes to any third-party services.
The Client is responsible for maintaining its own subscriptions, licences, and accounts for all third-party tools used during the Engagement.
The Company is not liable for any data loss, corruption, service disruption, security incident, or breach originating from or caused by third-party tools, even if the Company was using such tools at the Client’s direction.
If a third-party tool essential to service delivery becomes unavailable, the Company will notify the Client and work to find an alternative. The Company is not liable for delays caused by third-party tool failures.
18. Communication and Working Hours
Primary communication channels are agreed upon during onboarding. Typical channels include Slack, email, and scheduled video calls.
Standard working hours are Monday to Friday, 9:00–18:00 CET/CEST (Central European Time), excluding public holidays in the United Kingdom and Lithuania.
The Company does not guarantee response times outside of standard working hours, on weekends, or on public holidays. Reasonable best efforts are made to respond to urgent requests within one Business Day.
The Client acknowledges that the Company may serve multiple clients simultaneously and that the Company is not available on an exclusive or on-demand basis unless explicitly agreed in writing with separate pricing.
19. Non-Solicitation
During the Engagement and for a period of 12 (twelve) months after its termination, the Client agrees not to directly or indirectly solicit, recruit, hire, or engage (whether as an employee, contractor, consultant, or in any other capacity) any personnel, employees, contractors, or Subcontractors of the Company who were involved in the delivery of services to the Client.
This restriction does not apply to individuals who respond to general public job advertisements without direct solicitation by the Client.
If the Client breaches this provision, the Client agrees to pay the Company a recruitment fee of €10,000 (ten thousand euros) per individual solicited, as a reasonable pre-estimate of the Company’s loss, without prejudice to any other remedies available to the Company.
20. Force Majeure
Neither party is liable for delays or failure to perform its obligations under these Terms due to events beyond its reasonable control («Force Majeure Events»), including but not limited to: natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government action or sanctions, internet or telecommunications outages, power failures, cyberattacks, or failures of third-party service providers.
The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a Force Majeure Event continues for more than 30 consecutive calendar days, either party may terminate the Engagement by written notice without liability.
21. Governing Language
These Terms are drafted in English. All communications, notices, and documents related to these Terms shall be in English.
In the event that these Terms are translated into any other language, the English language version shall prevail in the event of any conflict or inconsistency.
22. Amendments
The Company reserves the right to update these Terms of Service at any time.
Changes will be posted on this page with an updated «Last updated» date.
For active Clients with a current Subscription, material changes will be communicated via email to the Client’s registered contact address at least 30 calendar days before taking effect.
Continued use of the services or continued Subscription payments after the effective date constitutes acceptance of the updated Terms.
If the Client does not agree to the updated Terms, the Client may cancel the Subscription in accordance with Section 11.2. Cancellation must be submitted before the effective date of the new Terms.
23. Dispute Resolution
23.1. Negotiation
The parties agree to attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the services («Dispute») through good-faith negotiation. Either party may initiate the negotiation process by sending a written notice describing the Dispute to the other party’s registered contact address.
23.2. Mediation
If the Dispute is not resolved through negotiation within 30 calendar days of the written notice, either party may refer the Dispute to mediation administered by the Centre for Effective Dispute Resolution (CEDR) in London, or another mediation provider agreed by both parties. The mediation shall be conducted in English.
The costs of mediation shall be shared equally between the parties, unless the mediator determines otherwise.
23.3. Litigation
If the Dispute is not resolved through mediation within 60 calendar days of the referral to mediation (or such longer period as the parties may agree), either party may commence legal proceedings in accordance with Section 24.
23.4. Injunctive Relief
Nothing in this Section 23 prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction at any time, including in relation to breaches of confidentiality or intellectual property rights.
24. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Subject to the dispute resolution process in Section 23, any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
25. Severability
If any provision of these Terms is found to be invalid, unlawful, void, or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect.
The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid, lawful, and enforceable while preserving the original intent of the parties. If modification is not possible, the provision shall be deemed severed from these Terms.
26. Waiver
Failure or delay by the Company to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it in the future.
Any waiver must be in writing and signed by the Company to be effective. A waiver of one breach does not constitute a waiver of any subsequent breach.
27. Assignment
The Client may not assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms without the prior written consent of the Company.
The Company may assign these Terms, in whole or in part, to a successor entity in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, provided that the successor assumes the obligations under these Terms.
28. Notices
All formal notices under these Terms must be sent in writing to the contact addresses specified below:
To the Company: ops@irynamiroshnychenko.com
To the Client: the email address provided by the Client during onboarding or updated in writing.
Notices are deemed received: (a) if sent by email, on the next Business Day after sending; (b) if sent by registered post, 5 Business Days after posting.
29. No Partnership or Employment
Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
The Company is an independent contractor. The Company’s personnel and Subcontractors are not employees of the Client. The Client is not responsible for the Company’s taxes, social contributions, insurance, or benefits.
Neither party has the authority to bind the other party or to make commitments on the other party’s behalf without prior written consent.
30. Entire Agreement
These Terms of Service, together with the Privacy Policy, Cookie Policy, any signed Non-Disclosure Agreement, and any other documents expressly referenced herein, constitute the entire agreement between the Client and the Company with respect to the services.
These Terms supersede all prior and contemporaneous communications, proposals, negotiations, representations, understandings, and agreements, whether written or oral, relating to the subject matter herein.
No term or condition set forth in any Client purchase order, vendor registration form, procurement portal, or similar document shall modify, supplement, or supersede these Terms, even if the Company does not expressly object to such terms.
Contact
For questions about these Terms of Service, contact us at:
ARBORLEGIS LTD Trading as Ops in a Box / Iryna Miroshnychenko 802 Sovereign Tower, 1 Emily Street, London, United Kingdom, E16 1XH Email: ops@irynamiroshnychenko.com
© 2026 Ops in a Box by Iryna Miroshnychenko. All rights reserved.